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We gather and use certain information about individuals in order to provide products and services. Data collection also enables certain functions on our website. We also collect cookie information to better understand how visitors use our website. We operate an opt in policy, which means you are not automatically enrolled for identifying data collection.
We may collect any or all of the information that you give us. This can include your name, address, telephone number, order details and email address, together with data about your use of the website. Your data is used for internal records and will only be used for marketing purposes if you choose to subscribe to our newsletter or opt in to marketing. You will not be automatically enrolled for marketing purposes unless you wish to do so via an opt in system. Other information that may be needed from time to time to process a request may also be collected as indicated on the website.
How We Use DataWe use your data to improve our products and services to you. We operate an opt in policy that conforms with GDPR regulations. Specifically, we may use data:
- For our own internal records
- To improve the products and services we provide
- To contact you in response to a specific enquiry
- To customise the website for you
- To send you promotional emails that we think might be relevant to you
- To send you promotional calls
- To contact you via email, telephone or mail for market research reasons
What Data we Collect
We operate a strict opt in policy. We may collect the following information
- Name (First Name, Middle Name. Last Name)
- Login Details (Username and Encrypted Password)
- Email Address
- Telephone Number
- Shipping / Billing Address (Street Address, City, County, Country, Postcode)
- IP Address
- Date of Birth
- Tax/VAT number
- Newsletter Confirmation
- Login Information (Date/Time)
- Account Creation (Date/Time)
- Order Information (Date/Time)
- Order Number
- Referred from MailChimp Status
- Products Ordered
- Chosen Delivery Method
- Prices and Totals
- Order Notes
- Use of Coupon Code
- Payment Gateway Used (PayPal or Pay360)
We treat security of sensitive data with the utmost importance. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. All form requests are made using secure encryption methods and are validated by a SSL certificate. Personal data is secured and compliant with GDPR regulations.
Individual Access to Data
The Right to be Forgotten
- Your personal data is no longer needed for the purpose it was collected for.
- You withdraw your consent from us holding your data.
- You withdraw to marketing consent
- The right to be forgotten includes the anonymization of data, which can be completed on request. Account holders can remove their data using the “Delete my account” button, which is located in the “My account” section of the website once logged in.
You have the right to have your personal data erased if:
You can send an email via email@example.com to request that your data is removed. You can also let us know via email if you would like to remain subscribed to our newsletter (When applicable)
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Our website will prompt you whether you wish to opt in before we collect personal and identifying cookie data.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. We check every website we link to for quality, however content and functionality on external websites are out of our control.
Accepting an Order
In order to provide our service, we may contact you regarding an order if there any changes or issues that arise. For example, if an item is out of stock or damaged, we may contact you via email or telephone to ask if you would prefer an exchange or a refund. We will not contact you for marketing purposes unless you consent and opt in for us to do so.
Third Party Consent
We share data with the following third parties:
- Instant Search +
- Facebook Pixel
- Google Analytics
- Google Remarketing
- Google Tag Manager
- Google Webmasters
When you sign up for an account, you are required to opt in for us to collect your data. The data collected can include your name, address, IP address, time and date registered, time and date of logins, username, password (encrypted) and email address.
Anyone registered is free to access or change their data, as well as delete their data from our records. This is transparent, easy and free to do via the account admin panel. A registered account is not automatically enrolled into our mailing list. Customers are only enrolled in our newsletter if they opt in. We operate an opt in policy, which means we only use personal data with your permission.
You can opt in to our newsletter via a number of ways. The newsletter sign up prompt may be found in the footer of our website, as well as in a non invasive pop up.
The newsletter subscription opt in option can also be found for registered users. Once logged in, the “My account” page has an opt in newsletter feature, which allows you to toggle subscription status.
The newsletter subscription can also be found on the checkout page. The checkout page requests consent using an opt in method.
By subscribing to our newsletter, you agree to be added onto our mailing list. Our mailing list is managed using a third party mailer called Mailchimp. Your consent gives us permission to send you emails using our mass mailing tool (Mailchimp). All emails you receive will be from us and we do not sell your data on. Our newsletter subscription gives us consent to contact you for marketing purposes. This includes emails detailing new offers, new products, competitions and new changes.
We have made removing yourself from our mailing list simple and easy. All newsletter emails we send include a link in the footer to unsubscribe. By selecting this option, we update our system and remove your data from our mailing list. This means that we no longer have permission to contact you via email for marketing purposes.
Registered users also have the option to unsubscribe via the “My account” settings when logged into our website.
You can also send an email via firstname.lastname@example.org to request that your data is removed. You can also let us know via email if you would like to remain subscribed to our newsletter (When applicable)
The table below lists the cookies we collect and what information they store.
|COOKIE name||COOKIE Description|
|CART||The association with your shopping cart.|
|CATEGORY_INFO||Stores the category info on the page, that allows to display pages more quickly.|
|COMPARE||The items that you have in the Compare Products list.|
|CURRENCY||Your preferred currency|
|CUSTOMER||An encrypted version of your customer id with the store.|
|CUSTOMER_AUTH||An indicator if you are currently logged into the store.|
|CUSTOMER_INFO||An encrypted version of the customer group you belong to.|
|CUSTOMER_SEGMENT_IDS||Stores the Customer Segment ID|
|EXTERNAL_NO_CACHE||A flag, which indicates whether caching is disabled or not.|
|FRONTEND||You sesssion ID on the server.|
|GUEST-VIEW||Allows guests to edit their orders.|
|LAST_CATEGORY||The last category you visited.|
|LAST_PRODUCT||The most recent product you have viewed.|
|NEWMESSAGE||Indicates whether a new message has been received.|
|NO_CACHE||Indicates whether it is allowed to use cache.|
|PERSISTENT_SHOPPING_CART||A link to information about your cart and viewing history if you have asked the site.|
|POLL||The ID of any polls you have recently voted in.|
|POLLN||Information on what polls you have voted on.|
|RECENTLYCOMPARED||The items that you have recently compared.|
|STF||Information on products you have emailed to friends.|
|STORE||The store view or language you have selected.|
|VIEWED_PRODUCT_IDS||The products that you have recently viewed.|
|WISHLIST||An encrypted list of products added to your Wishlist.|
|WISHLIST_CNT||The number of items in your Wishlist.|