Frequently Asked Questions

Frequently Asked Questions

How do I apply a coupon code?

You can apply a coupon code at the cart stage. The area is located to the left of the totals section or below on a mobile.

What is your returns policy?

Returns Policy

You have the right to return an item to us for a refund or exchange within 14 days of the date you received the goods. On the reverse of your order slip is a returns form, follow the instructions and fill in any details required regarding your order. (If you do not have this document, please enclose a note with your order number, name, reason for returning and whether you would like a refund or exchange)

Please note, consumers in the UK now have up to 30 days to return faulty/damaged goods providing the fault was in existence on delivery. You will not need to justify the reason for returning and we will refund costs. (except supplementary costs).

Items to be returned in its original packaging and packed in a good manner so it can be re-stocked / returned to manufacturer

Note - Orders are accepted by us when the goods are sent.

How much is delivery?

We offer delivery to locations worldwide. We also use DPD/UKmail to deliver your items as quick as 1 working day. You can see more about delivery charges and locations on our delivery page.

We currently offer FREE UK mainland delivery when you spend over £75!

How I can I find the size charts?

You will be able to find the size charts on the page listed below. The sizes are broke down by brand as each brand has slightly different sizes.

Size Charts

Can you personalise clothing?

Yes, we are regularly add our customers logo to garments to create their ideal uniform. We process each order manually to ensure maximum quality. You can find the personalisation section in the navigation or alternatively click here: Personalised Workwear.

How long does it take to personalise clothing?

Although we aim to get your items to you as soon as possible, your items can take up to 14 days to be completed. This is due to an influx of orders and our dedication to high quality print and embroidery.

What payment types do you accept?

We have a few different ways you can pay, these are Credit/Debit card, Apple Pay, Google Pay, Klarna, ClearPay or Paypal. If you pay via Google Pay, Apple Pay or Credit/Debit Card, your payments will be processed by Braintree. PayPal also offering the facility to log into your PayPal account. ClearPay and Klarna both offer pay later feature allowing you to delay or spread your payment across multiple weeks. The credit of this is offered to your directly through the third party and not us.

What is Klarna?

Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of smooth payments to more than 190,000 online stores. Over 80 million consumers worldwide have trusted Klarna to securely handle their payments.

You can find more about Klarna's services here:

Still need help?

There are three ways to contact us, by phone, by email or via our live chat. All methods are manned from 9am-5pm mon-fri. If you contact us outside these hours we will get back to you the following working day. Please remember you include your order number where possible as this helps us to speed up the process.

Telephone: 01268590720
Email: Websales@siteking.co.uk